Know the Major Benefits of ISO 20000 Certification for Business Organizations
ISO 20000 holds the international quality standard for IT service management. The certification focuses on the evaluation of quality-of-service level and delivery to ensure performance meets expectations. Many people claim that the implementation of ISO 20000 is a rather complex procedure and consumes exorbitant time and resources. The reality is, you can face major challenges while the implementation is going on. However, there are an endless number of benefits from the ISO 20000 certification, if every stage is done with perfection and compliance. If you can gain complete support from your upper management, it is easy to complete each step of the implementation.
The best part of the accreditation is that the system comes with a concrete goal. The companies get to set clear objectives and plan accordingly for further assessment, review, and modification. In case, you are unaware of the beneficial aspects of ISO 20000, then here is a detailed list –
What are the benefits of the ISO 20000 certification?
1. Ensure customer satisfaction
The fundamental aim of ISO 20000 is to check whether the expected quality of the service is being met or not. The potential target segment of the IT service sector has too many options to choose from. In this highly competitive market, if a company compromises on quality, it eventually faces backlash and huge financial losses. Most customers of IT service have specific demands, which requires attention, time, and correct resources. If the providers are not detail-oriented and lack expertise, they will soon lose their customer base. ISO 20000:2018 offers a well-documented and organized system that tests all the control points and offers problem-solving models. The protocol helps the employees to attend to the precise requirements of their clients. It increases their individual accountability and proactiveness so that customer expectations are met, and their satisfaction is ensured.
2. 100% Compliance
Besides delivering customer-specific services, ISO 20000 ensures 100% compliance with the international standard of IT service management. The system offers a constant monitoring and evaluation framework, which checks whether the service system is adhering to international IT laws or not. ISO 20000 makes sure that the end result is free from any type of security hazards. The standardized system enables IT companies to implement and maintain a robust management system that comprehends and complies with government regulations, IT regulations, and GDPR. Being ISO 20000 certified means a company has ethical and organized conduct of service. It ensures customers that they are getting quality service. Therefore, customer loyalty is achieved too.
3. Competitive edge
As mentioned before, the IT service market is competitive. If a company is not doing something exceptional and fails to exhibit uniqueness, it will eventually fade from the market. ISO 20000 helps a company to improve its credibility and therefore strengthen its reputation among customers. By complying with government rules and specific IT regulations, a company gets to achieve local as well as international acknowledgment, which brings a competitive edge. ISO 20000 ensures process improvement to increase customer trust in business operations. On the other hand, by adhering to international standards and legal rules, a company gains global acknowledgment, which adds to its competitive advantage.
4. Increase business productivity
To increase the level of productivity, an IT firm needs individual plans for troubleshooting, process control, transparency, and responsibility. To quickly achieve business results,companies need agility and enhanced employee morale. The robust system provided by ISO 20000 makes sure that employees actively participate and process service according to customers’ needs and guidelines. When every step of the processing will be streamlined, the production house will work smoothly, which will further level up the productivity margin.
5. Improvement
ISO 20000 helps an organization check its inherent flaws and take measures for improvement accordingly. An effective IT management system will not only restructure the existing setup but also assist the company in keeping pace with the fast growing digital world. By accomplishing the benchmark for quality and efficiency, companies get time and opportunity to check the possibility of future progress. ISO 20000 system enables companies to pursue continuous improvement so that market demand and the changing requirements of the target market can be quickly met.
Final Words
The above discussion is indicative of the fact that in today’s IT world if a company does not possess ISO 20000 accreditation, it cannot suffice customer demands and win the race in the long run. To utilize the key benefits of the ISO 20000 certification, a company needs professional assistance from a certified ISO consulting firm. To find a credible team of consulting professionals, you need to rely on reviews and references.